The branch and customer information system for high customer traffic

XpressQue offers – particularly in city centre branches and shops with high customer traffic – the opportunity to significantly reduce waiting times and thereby achieve a long-lasting increase in customer satisfaction. Particularly with customers with small to medium-sized purchases and little time, fast handling of the process at the till leads to a significant increase in customer loyalty and hence to rising sales.

The customer guidance system consists of a central switching unit which can control up to 8 tills. Using corresponding expansion modules, the unit can be expanded by as many tills as desired. With the “ON/OFF” and “NEXT CUSTOMER” buttons on the control panel at each till, the staff control the status. Acoustic signals via the loudspeakers and visual signals on the customer display screen and/or the till lights ensure optimum orientation.

The till lights guide the customers via a green light to the next free till; a red light indicates that the till will close shortly. There are almost no limits when it comes to the design of the till lights and the control displays. We will happily adapt them to your shops or branches. We can also integrate optional additional functions, for example ‘manager call’ or general customer information into the system.

By means of a data interface, the system can be connected directly to the till PC and make relevant signals available there. For example, through the opening of the cash drawer, the next customer can be called automatically. A screen positioned in the manager’s office shows the till activities with the aid of a graphic analysis tool and provides an overview of the current till staffing.

The system is essentially composed of the following modules:
- xpress central controller
- One control panel per till
- One till light per till
- Amplifier
- Ceiling loudspeaker

With expanded functionality, adapters are attached which enable the connection of external components e.g. of the warehouse door or a checkout barrier. The system and the till lights are operated with 24V.

Installation time: just a few hours
Staff briefing: a few minutes
Customer guidance: immediately!

The xpressQ modules

Display functions of the till lights

Benefits at a glance

The XpressQue till management system has already been successfully tested worldwide by discount stores and in the retail sector.

The benefits
- Shorter waiting times in the till zone
- Very “fair” processing of customers, as there is only one queue
- Graphical analysis of till activities
- Data interface for connection to the till PC
- Additional functions e.g. store manager call
- Small items and items for spontaneous purchase are perfect for presenting in the waiting zone
- Targeted deployment of staff